Panel hears welfare problems (Fort Wayne News-Sentinel)

KOKOMO #8212; People receiving food stamps, Medicaid and other welfare told a legislative study committee Thursday that the state’s automation of services that determine their eligibility has cost them their benefits at times, and they urged the lawmakers to fix the system. More: continued here

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Royal Mail 'boosts call centre efficiency' – Direct Response

Royal Mail'boosts call centre efficiency'Direct Response, UK –3 hours agoEfficiency has been boosted at the Royal Mail's call centre since its new web-based customer serviced debuted earlier this summer. …Royal Mail customers Ask Sarah for helpComputer Business ReviewRoyal Mail online services drive web traffic surgeManagement ConsultancyRoyal Mail delivers the answers with TransversalCall …

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eBay pays a high price for fakes – Silicon.com

eBay pays a high price for fakesSilicon.com, UK –3 hours agoBy Kate Withers and Kate Ellis The French courts have already dealt several financial blows to eBay. But an adverse ruling in its US case with Tiffany & Co … More: continued here

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