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Royal Mail exceeds first and second class delivery targets

Royal Mail’s latest Quality of Service report reveals that the Company has exceeded its regulatory Quality of Service targets for First and Second Class mail, for the first quarter of the financial year 2019-20.

During the first quarter of the year leading up to 30 June 2019, Royal Mail delivered 93.2% of First Class mail the next working day against a target of 93%. The Company delivered 98.9% of Second Class mail within three working days against a regulatory target of 98.5%.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter. It has one of the highest Quality of Service specifications of any major European country.

Paul O’Keefe, Director of Quality and Customer, Royal Mail said: “We are delighted to have exceeded both our First Class and Second Class Quality of Service regulatory targets for the first quarter of the financial year. Royal Mail has one of the highest Quality of Service specifications of any major European country and our postmen and women work extremely hard to deliver high standards of service to all our customers across the UK.”

Royal Mail’s Quality of Service is measured by Kantar, an independent market research company. The latest independent report on performance was published today on Royal Mail’s website at:


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